Within the modern business world, a lot of emphasis has been placed on training, very little on education. As a consequence, many people know how to do things, but don’t know why they need to do it.
In order to be effective, there is a need to have a clear understanding of why things need to be done and what are the consequences for the business, the clients and the colleagues of not doing something correctly, completely or in a timely manner. When providing coaching to individuals or to teams, I try to help them understand the importance of the activity instead of just the steps to follow. This allows them to identify the weaknesses in the standard approach and recommend valid improvements and changes to the system.
Coaching is usually more effective when provided to teams that work together and need to share information (for one-on-one coaching, please see the page on “counselling“).
Coaching can be provided, among others, in the following topics:
- Defining quality
- Identifying and understanding risks
- Estimating and planning quality engineering
- Metrics, measurements and KPIs
- Rapid process definition
- Estimating realistically
- Estimating and planning
- Monitoring and reporting
- Working through complexity and chaotic situations